What happens when a Platinum or Gold member gets "walked"?
Hi everyone,
Due to overbooking I was walked to a Hilton about 10 days ago after trying to check in with about a dozen other people. It was especially annoying because it was 1:30 am and as usual the spg line was not open and half a dozen rooms were assigned to non-elites while I along with one other plat were left without a room.
Anyway my question is this: I have not been charged for the room at the Sheraton (It shows online as canceled) and they paid for my stay at the Hilton. Is this normal? According to a search of these forums I should also get room credit and points, but it is not clear whether or not any hotel charges are to be paid either at the Sheraton or Hilton by me.
Thanks for your help.