Originally Posted by
broadwayblue
Thanks for the quick response. I guess I'll contact the hotel and let them know when I'll be arriving. I'm assuming that might qualify as "extra steps"? And is this policy the same for all Sheratons worldwide?
I feel silly for seeing it now...right from the website:
For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival.
Yes, AFAIK, that is supposed to be the policy for all Starwood properties. Calling the hotel to let them know in advance would be a smart added step, but I had in mind just having an associate add remarks to the hotel on your behalf during the reservation process.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]