Originally Posted by
Starwood Lurker
By policy, it is supposed to be by check-out the following day; however, I have noticed that a lot of night auditors seem to have twitchy fingers around the midnight hour, so whatever you decide to do, I would go the extra steps to ensure that they know you want to check in early and that is why you reserved the extra night...to ensure that you can.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Thanks for the quick response. I guess I'll contact the hotel and let them know when I'll be arriving. I'm assuming that might qualify as "extra steps"? And is this policy the same for all Sheratons worldwide?
I feel silly for seeing it now...right from the website:
For reservations guaranteed with a form of payment at time of booking, rooms are held until hotel check-out time the day following arrival.