Hi,

I need to renew my travel insurance at the end of the month.
I have been insured with American Express for 3 years, but AXA (the insurer now in charge of the Amex insurance... UNfortunately) really disappointed me when my holidays were cancelled in last August because of the liquid/security malarki... when I simply bought a new ticket on BA for an evening flight (these were my planned summer holidays and dates were not flexible!), when my early morning flight on Iberia was cancelled... It was actually the last ticket on the plane... in club europe! and thus cost a lot!
Indeed, it was a big mess at Heathrow, Iberia could not rebook me, long queues, impossibility to speak to anyone... all flights were full bla bla... and Axa told me they were not sure about the policy they would adopt because of the exceptional circumstances but that "under normal circumstances they would pay". They could not book my new flight either because they would need my credit card details anyway...So I used lastminute.com for same day departure...
Anyway I had to struggle with them, telling them that the level of support was not that of American express, that I had been a cardmember for ages... and I finally got the money back.

Apparently, it happened again after the Italian strike in last June. Bis repetitat. Once again.
http://money.guardian.co.uk/insuranc...103994,00.html

One question: does anyone know a travel insurance policy that would actually cover new travel arrangements following Travel cancellation because of unforeseen circumstances? Is the airline normally responsible? Who's responsible?

I had a look at all the policy around: they all cover travel delay, missed departure, missed connection, but not 'cancelled departure'...
I refuse to undertake an Axa policy again...

Thanks for your input!