I am on the phone right now with Dell tech support for the third time in two weeks trying to get to resolve a technical issue . I have already wasted a combined total of 5 hours talking to them and still there is no resolution. They just keep robotically repeating the same steps every single time I call back, even though we have already gone through all of them on the previous call.


The worst part is that one of the main reasons why I bought a Latitude was because Dell advertisers US-based supported for Latitude laptops . Today alone I've spent a total of 1.5 hours bouncing between India and US. Indians just keep going over the basic steps of reinstalling windows, that doesn't work, they transfer me to US. US says that my computer (Dell Latitude D620) is supported by India. I already spoke to supervisors in both departments and they just keep transferring me. I am ready to scream.


Are there any laptop manufacturers which still offer reliable, US-based support?

Too bad IHateDell.com and DellSucks.com are taken - I am ready to start a site.