An operational upgrade to a pretty empty Europe Select segment of the cabin on the early-morning Stockholm-Amsterdam flight. The food: Some remotely edible warm sausages-with-potatoes mix, a warm roll, coffee, orange juice.
The presentation: A plastic tray much like the ones used for long-haul Economy, including the plastic cups; the orange juice was served in one of these unbearable and unappetizing vacuum-sealed plastic thingies.
Real glasses, China cups, and spare spoons were sitting on the cart, in plain sight, but went mostly unused. When a passenger in the row behind me (ES as well) asked for another coffee, the purser (who was working the ES cabin) served it in the same plastic cup again, and even had the gall to open the tray that had been returned to her, to salvage the plastic spoon, and return it to the passenger.
I kind of deliberately packed all my stuff into the tray, closed it, handed it over, and only when the purser had placed it in the cart asked for another coffee. Guess what, her look first went down to the tray, considering whether she could salvage the plastic cup... Only when I told her that, after all, she had real cups in easy reach, why not use one of these, she went for some actual China (which happened to hold the double amount of coffee anyway).
Absurdly, during the second service, significantly better OJ was served in actual glasses.
I'm left wondering what's up with KLM's ES catering... Seems like they are dropping just about any pretense of being business class these days.
well it is nearly always remotely eadible, isnt it
especially since the fish sandwich had disappeared having been available just for a short time.
but as for the cup thing most likely this is has to do with the attitude of the FA/purser.. i notice these things depend alot on the person in most cases, there are also wonderful FAs who love their job