Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,388
I got so torqued at a CRJ maintenance and delay issue one time that I worte the FAA suggesting that Comair's maintenance was substandard. I included that letter in a complaint to DOT.
I wasn't looking for compensation.... I just wanted things improved, and that seemed, at the time, to be the best way to get the attention of DL. After all, letters directly to DL didn't seem to result in anything other than a nice letter in response.
The upshot was a letter from somewhere high-up in customer service along with some vouchers. And I don't think I've been on a Comair plane since (mainline only).