Missed Frontier Flight
Question about my experience with Frontier. I recently missed a flight because I was late to check in. The reason I was late is a whole other story. I got to the airport about 40 min. before my flight was scheduled to depart but had to wait in line for about 20 min. to see an agent. I knew the rules and figured there was nothing I could do the get on the flight. I was hoping that the flight would be delayed. The agent was polite and stated that security had already put a hold on the flight and that it was on time. He said they could accommodate me on the next flight which departed the next morning. I could not wait the extra day due to business so I purchased a ticket through another carrier and left later that day. I later learned that the Frontier flight departed 2hr 15min after its scheduled time. I called Frontier and asked them what the deal was and they said that they had a crew change which resulted in the delay. My question is if they had to change crews wouldn’t the agent know 20 min. before the flight was scheduled to leave? I have talked to Frontier again and they said they are researching the issue and could probably offer me some sort of compensation. What would the policy be on this sort of situation and what compensation if any would I be offered?