Originally Posted by
jamflyer
Yeah, I know rules, and published rules...but reality is what counts. A simple phone call did the trick for me - no receipts needed, they just went into thier little computer and looked up all my stays for the previous 12 months (I think I had 3 stays) and gave me the credit.
I have no idea as to how often CSR's overlook the rule, so as far as I'm concerned there's no answer as to the frequecy a call will meet with success.
As far as plats and golds are concerned the rules specifically state that Suites are excluded as to assignment of "best available room at check-in" and that there's no free breakfast for golds and plats at resort properties. or at hotels on weekends.
And, it's certainly not unheard of to receive opposing opinions on the same issue from different CSRs. (One of FT's oft-repeated mantras is "If you're not satisfied with an answer, call again."
Howerver, posted recounting of properties "breaking" both those explicitely spelled-out MR terms/conditions is
very, very frequent.
Not so w/retroactive credit for stays prior to enrollment in MR.
As I posted earlier in the thread:
"Not to question that it happened as you posted - anything's possible.
However, my response was consistent with the published rules."
I stand by
both of the above statements.