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Old Jun 28, 2007 | 4:44 pm
  #8  
UA Insider
Company Representative, United Airlines
 
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
Originally Posted by ETManning
Without boring everyone or belaboring the point, I had my first very bad CO experience when I was bumped from my flight out of BWI( 6/26) because as it turns out ( after a very long conversation) the flight I was booked on( and had confirmed when I left PHX on 6/15) was moved up 2.5 hours and I was put on a 5:55 flight from BWI which gave me 30 minutes to change gates at the thrice-d**mn** IAH. What was particularly upsetting was that I had no advance knowledge of this by email(which I had checked on 6/24) and only found about the change when I tried to print out my boarding pass as I checked out of my hotel. Is this normal CO procedure to make a significant schedule change like this without any advance communication? If so I guess my OnePass miles will migrate their way to Amtrak.
Hi ETManning, sorry to hear about this. We do have an automated program that notifies customers of schedule changes (by email and by phone), so I would be curious to see where we went wrong. If you could PM me with your confirmation number, we'll be glad to research and see what happened.
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