Originally Posted by
MikeBOS
Sorry, missed that thread. It could be that if there is a manual entry that needs to be made when putting you on the list, as he seems to suggest, that could explain the variation in experiences being reported. In my case the person adding me was rushed and might not have added the code for my status.
From the VP of Interactive Marketing (Res and AA.com) on a recent roundtable discussion of OSO,off schedule operations
Highlights from the dialogue with Bella:
OSO and its challenges were a topic of conversation. Bella discussed some strategies that American is working on to help deal with these issues:
* We are planning to implement technology to better enforce the airport stand-by list
* We are reviewing making changes to the airport standby list in relationship to:
- Customers impacted by Invol
- Tier Status
- Ticket price
* When a customer cannot get a flight out for a long period of time and they have a time-sensitive engagement, such as a cruise, we will be more flexible with the use of OA
We in Reservations must be as flexible as possible during OSO, since assisting customers quickly and effectively during operational disruption plays a major role in how they view AA customer service