to WN LUVS U:
Thanks for your concern and encouragement. I sent WN Customer Service a letter, waiting to see their reply.

to Tino: RE: What's the big deal?
It's really no big deal, anyone can spend a dollar on a snack. The deal is that WN sends an email promising something but doesn't deliver; it's a matter of priciple. If you can't deliver, don't promise.