I have to agree with a previous poster a say they do nothing much other than deny upgrades as far as I can tell. Never saw one on a flt. to BFS.... On delayed return from GLA, no reaccommodation of missed connection at EWR as promised when we left...I mean I know she only had 7 hours to do it but......when we arrived in EWR, a concierge was half asleep behind a computer in the baggage claim and refused to do anything saying we'd have to run for our original flt. - or sort it out upstairs. After a nice run, sorting it out upstairs meant riding in Y to MCO on the next flt. while we were at the gate 15 min. before our original flt. left....they had given our F seats away and would not board us....thanks for the help BF concierge...

On EWR-EDI flt. misconnected from MCO and no accommodation made on my behalf at EWR -had to find the concierge for the flt. to CDG myself and suggest that he put me on it connecting to AF so not to waste a day. He said he would make a call and get my bags on the flt. to CDG with me...did not happen in the 90 min. prior to our departure. Bags arrived in EDI via CO the next day taking another day to reach my hotel from the airport. On arrival in CDG - nothing said or done by the concierge on our very late arrival.

Pretty much a worthless marketing tool that has no tangible benefit to the PAX 99% of the time. For my money, the FA can wish me a nice flt. before we leave the gate.