The BusinessFirst Concierge has arranged for arrival shower in advance - as indicated.

The BusinessFirst Concierge also stands at the baggage claim to help if needed. Once on a flight from GRU-EWR-DCA - the baggage took a long time to come out (even though tagged for priority). The connection was then real tight. The Concierge called from the baggage claim to the gate to let them know I was here and was rushing to the gate. The Concierge rushed over with me - calling ahead to let the gate know we were on the way. We arrived 2 minutes before departure time - but the agent ignored the Concierge and had closed the gate. Plane still at the gate. Bascially the Concierge had no clout.

Having missed the 7am - rebooked on the 9am - which it turns out sat loaded at the gate for 3 hours - departing at noon and getting to DCA at 1:30pm. Oh well, at least the Concierge tried.