This is one of my great take-aways from marketing classes in Business School: Don't advertise bad news [because you just make more people aware of it].

I went onto www.nwa.com this morning to buy a ticket to Europe for September. I saw the hyperlink about their cancellation problem. I didn't know they were having it. I am also so #@)$($&*% sick of hearing about their labor problems. Blaming it on the weather was like them saying to Elites last year that Coach Choice is no different from what UAL does with Economy Plus.

So, I went onto Continental's website and found a wonderful business class fare to Europe. I will buy it and send Doug Steenland the receipt. I suggest others do the same. The message is for NWA to get its &)#(*&@*$* together. I'm so tired of this. That had their chance to mend fences in Chapter 11. Obviously they blew it.