Originally Posted by TooMuchTravel73

I have known several different properties (not just one chain) to "forever reserve" rooms for "family" of the owners. It is entirely possible that these rooms were "family" rooms and that is why she "was not supposed" to give you that room. (and if for family, then an the family was a smoking family, then it would make sense as no guest would be placed in the room)

Not saying that this is the case here, but it is at least one possible explanation