Ah, I see. I'll restrict my complaints in future to the CEO of companies which make billions in profits shall I? http://www.flyertalk.com/forum/showt...41#post7826141

Seriously, I don't give a damn about the Verve, especially not when Tesco will sell me PJ (which I much prefer) for £12.50 a bottle. My post was intended to be a light-hearted comment on the inefficiencies of BA customer service, BAngalore versus BAEC, and how even when companies try to apologise to customers poor execution can end up achieving the opposite result. It is a theme which is regularly discussed on here but, for some reason, tonight it is "bad karma" even to raise it.