Originally Posted by
krug
I do think some kudos is due to BA here for at least attempting some sort of service recovery intervention, however poorly executed.
Constant negativity will not encourage them to raise the bar; in this case it seems you'd rather they hadn't bothered trying to give you a bottle of fizz to say "sorry".
Have to agree with
krug.
Even lowly Blue's are sent surprise gifts from BA - my wife received a very expensive bouquet as a sorry for a bag that went on a four week holiday of its own, a very nice gesture on BA's part. ^