I haven't called the Diamond VIP desk, only because I wanted to have documentation-so, I sent an email last week to the HH Guest Assistance Team voice my complaint. After a week, I have yet to get even a form letter response from them.
Originally Posted by
SMF Rider
Have you talked to the Diamond Desk? I can't believe they would find the HI manager's proposed soultions acceptable. Any good rep on the Diamond Desk should be able to get you a refund. Keep going until you get one. If they didn't tell you in time to return for the second night, the HI has no leg to stand on.