I'm stunned. Replace "pissenwasser" with "car insurance policy" and CE with an insurance company name, even the heathrow bit

and it's the same letter. What a way to save to storing data - standardisation of B*llSh*t!
Must admit all EC staff I have spoken too have been great (Georgies usually) and like you the crew were mortified at the pissenwasser episode. Last time the stuff was served the crew even said "i'm sorry..." before advising why.