PS for amusement value here is one of the BAngalore f**k off and stop complaining emails. It is a classic of the genre, complete with cringeworthy typos!

Dear Mr aristoph's husband

Thank you for coming back to Rizwan. [Who he? ] I am pleased to reply on his behalf. [Why? What's happened to Rizwan, whoever he is?]

I am really sorry you could not get your first choice of drink on your flight to London Heathrow with us. [Not as sorry as I was. And champagne is my only choice of drink! ] I can understand how very irritating it must have been to be offered an alternative of wine - particularly as you had requested for a champange. [sic]

Given the space available in an aircraft galley, I am afraid it is not possible to carry the full range of drink choices for every single passenger. However, we deliberately carry significantly more drinks than we think we will need in the Club Europe cabin to try to give you the choice you want. [We were in row one, both directions, inbound and outbound. You didn't run out, you just didn't have any. In fact you had the dreadful pissenwasser as a direct substitute for champange, whatever that is. Why are you lying to me?]

When we load the aircraft, we use historical information to build a picture of our customers’ preferences on each route. We got the balance wrong on the days you were travelling - I'm sorry. I know it doesn’t make up for your disappointment, but the cabin crew will have reported it to our senior catering manager for that route immediately after the flight. [The crew were mortified to offer the pissenwasser and, unlike you, knew that it was a general supply cock-up.] Our catering team do continually monitor our customers’ comments and change the meals on board as a result.

We do value your business and recognise that you have a right to expect a great deal when you travel in our Club Europe cabin. We are determined to get our entire food and drinks service right for our customers.

Thank you again for your email and for giving us the opportunity to respond to your concerns. [Oh, that's ok then, I'm glad I gave you that opportunity and you feel good about your response.]

Best regards

Supriya Jaitapkar

British Airways Customer Relations