So the husband and I both submitted complaints to BA about the dreadful pissenwasser interlude back in May and we both received two responses. The first was from India and gave two completely different and false excuses for the service failure but ended up as a usual BA fob-off. Then from BAEC UK (same complaint, submitted only once) we both received the real story of the cock-up and promise of a bottle of Verve (sic) Clicquot as compensation. So far, so usual, the one arm of BA doesn't know what the other is doing and India lies to you, we knew all that.

Last week this outfit called "Sensible Wine Services" tried to deliver my bottle but, of course, I was at work. Called back and they promised to re-arrange delivery to my office Friday. No sign by today so I call back and they promise to call me straight back. No returned call. Now I am feeling pissed off with BA again for choosing this outfit who are wasting my time instead of Berry Brothers or even Tesco for God's sake! (They are clearly a two man outfit, based in somewhere I've never heard of in Kent.) I wouldn't be surprised to learn that they're the same people who sold BA the pissenwasser in the first place!

And the husband? Well no-one has even tried to deliver him a bottle even though his email came well before mine, some three weeks ago now. So well done BA. It was a nice gesture thoroughly ruined in the execution. Sound familiar folks?