Originally Posted by
adrianjc32
As for leaky roofs and dirty carpets I am not sure how the govenment can set targets that basically measure the pride BAA have (or not) in their product.
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...yes, that would be micro-managing, but the government could set more global cleanliness indicators combined with pre-agreed customer satisfaction targets. The problem is that neither would be 100% objective. "Ambience" targets are set on the Tube. I bet hospitals have them.
However, the government can certainly define objective targets for security queues.
....maybe the CAA already do this...I dunno