FlyerTalk Forums - View Single Post - Booked & Confirmed King, but received 2 Queens...Diamond compensation?
Old Jun 25, 2007 | 12:25 pm
  #13  
aztimm
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Originally Posted by troyintn
I look at the online checkin and most of my rooms change several times, prior to getting their. This is one of several issues with online checkin. OVerall I am not a fan of it for hotels, I like it for the airlines, but they have maps of seats and do not change at checkin other then cancelled flights.
I've done the online checkin about 15 times so far, and it generally works out in my favor. Some properties (at least 2 that I can think of) actually had property maps that indicated approximate room sizes, proximity to roads, etc. When there is an upgrade, it will say, "Upgrade," or something similar. Then when I physically arrive at the front desk, I will ask, "Is that a good room?" Twice I was told it was the best room they had.

A few times, I did online checkin and there were no upgrades offered. I selected what seemed to be best (high floor, away from elevator, etc), then asked about upgrades when I arrived at the front desk. This gives me at least a good backup room, but in one case gave me an excellent upgrade.
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