I have to agree with divrdrew - I haven't seen much use for the concierge on any of my BusinessFirst flights (beyond the time we got an OpUp to CDG!). I too would be curious to know what kind of services that they can offer besides damage control during irregular ops and asking if you want access to the arrivals lounge.

I certainly havent seen the customs assistance as noted on this page:

http://www.continental.com/web/en-US...concierge.aspx