I totally agree. SU is not at all a bad airline in today's time. I would prefer to fly SU over many of the other Russian regional air carriers - and in my experience they were way better than Pulkova. I also agree that much of the ticketing process leaves much to be desired in terms of western ease-of-use. The last time I flew on SU I purchased tickets on the internet and then had to change them into paper tickets when I got to the airport. Had I not spoken Russian, I am not sure how well that process would have went.