I flew BA 86, YVR-LHR on June 23. Extraordinary flight (though I must say that 8 years ago I LOVED the F suite.... today it seems small in comparison to what others are doing). But the service was exemplary!

Anyway, it turned out the video system was broken. The purser was so sorry, and she made several announcements about it. She then came to each passenger with a preprinted compensation letter.

Now, I didn't really mind. After all, I had my laptop and was able to watch about a million episodes of "The Office." I was on an Alaska Air award, and I am not a FF of British Airways. What is the procedure in these cases?