FlyerTalk Forums - View Single Post - 45 Minute "Cutoff" for Standby?

Jun 22, 2007 | 8:39 pm

#21

John26

Join Date: Sep 2002

Programs: The opinions expressed here are mine alone and do not necessarily reflect the airlines I worked for.

Posts: 1,984

Quote:

Originally Posted by GoingAway

Frustrating to who? You as a passenger or as the GA? If the latter, why is it your problem? I can understand if from the 2P that thought they were all set.

Frustrating to the customer (and to me when this has happened to me on numerous occasions as a 1P...I don't work for them anymore and am glad to be 1P again).

Quote:

Originally Posted by GoingAway

UA doesn't quite get the definition of "customer service representative" these days, do they? Some focusing just on the "on time" aspect and not on the customer doesn't equal service, but that is a calculation that clearly escapes them at this time.

I agree UA doesn't quite get the definition of customer service. However, as far as priority-setting goes, the on time as highest priority was set by United - not CSRs.

AFAIK, I can't think of any major carrier who will take a delay for this kind of stuff.