Originally Posted by
John26
Personally I'd rather there be a 45-minute cutoff for all flights and have the DM list FINISHED before boarding begins. Then there wouldn't be any difference between domestic, int'l or luggage checkin cutoffs. The seating groups would work a little more effectively then, too. Plus CS would be less likely to cause delays clearing revenue standbys at the last second when there is a long list.
With the amount of misconnectng passengers, folks who check-in but never show, etc - this would result in a ton of extra work as the list would be worked multiple times as things changed.
However, I think many customers would find this rule to be inconvenient to them (esp those who want/need to cut it close). Then again with more folks using online checkin (with the ability to standby while checking in online) and just reprinting boarding passes at the kiosks, maybe it wouldn't be such a bad thing.
I don't see how these are related to one another. And yes, a 45 minute cut-off would be simply ridiculous in most situations
Originally Posted by John26
It certainly is extremely frustrating for this to happen (I've had it happen to myself several times). But at what point do you cut it off? When the line has been cleared and you take a delay causing others to miss their connections (or for them to make it and their bags not to)?
Frustrating to who? You as a passenger or as the GA? If the latter, why is it your problem? I can understand if from the 2P that thought they were all set.
Originally Posted by John26
I know it sounds harsh but the same applies to people trying to switch seats. Amongst answering customer inquiries, adding folks to DM list and getting the plane out on time, on time departure will always be the CSR's first priority.
And before those of you go on about how it just takes a few seconds for this and that, consider how the time adds up. It's not just you they are serving. In fact, it is for this specific reason that CSRs are not allowed to process non-revs from the DM list if it will cause even a 1-minute delay (even if the non-revs have cleared and the plane is empty).
UA doesn't quite get the definition of "
customer service representative" these days, do they? Some focusing just on the "on time" aspect and not on the customer doesn't equal service, but that is a calculation that clearly escapes them at this time.
As for the non-revs not getting on board, I somehow think in 99% of the cases they somehow manage
