Originally Posted by
Blumie
Go to aa.com, use your PNR to pull up your reservation, and request upgrades. Alternatively, you can call the phone number on the back of your gold card and request upgrades that way. If they don't clear by the time you get to the airport, request again when you get there. Do not offer a tip.
I called and was told that my tickets are restricted from upgrading and that she can't even put in a request for an upgrade.