Well x weeks on and still nothing has happend. I have contact SPG direclty now and just said I want closure on this and maybe they should just give me some points and be done with it. I didn't put any amount in my request as I thought I would just see what they do.

No holding out much hope.

All I know is my next trip to PHL the first week in July will not be the Sheraton for sure and I will even guve the Westin a miss if they don't sort this out fast. As a Plat it is a shame but I think I will go to eithe the Hyatt or stay at the Ritenhouse.