I have been trying to call (408) 441-4632 and for several days I got an answer that said it could not be answered at this time. Today, there was an operator voice with a disconnect message. I also sent an email to the sales email address on their website...it came back undeliverable. I have emailed buy.com....hope to get decent reply. One can also post on resellerratings.com and ripoffreports.com; Have had good results using them for other disputes in the past. I want the $50 rebate for the 2G Secure digital memory card I bought in January, also. Glad to have found this forum today to know it isn't just mine!!