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Thread: "False sense of entitlement????"
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Old Apr 23, 2002 | 7:16 pm
  #53  
Radiocycle
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50 Countries Visited
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Join Date: Jan 2002
Location: BSB
Programs: DL 2 MM
Posts: 4,999
Most of us are businessmen and understand the long term value of taking care of your customers.

I find the hilton chain reasonable good at making extra effort to recognize those of us who are high use customers.

When I run into a rude or surly front desk agent I usually call the HHonors Diamond Desk and they contact the hotel.

This is a good way for the hotel to "learn" that they have an issue and lets them "train" the front desk and others on how to better serve the guests.

Anyone else call the Hhonors Diamond Desk when they ran into issues?
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