<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by hotlancer:
Are some of you LOOKING for confrontation EVERYTIME you check into a property? Life is too short isn't it?
It seems to me that some of the SAME people are complaining AGAIN AND AGAIN about properties all over the country. Could there be more to the problem? I think that those of you who go to check-in LOOKING for a confrontation will never be disappointed.</font>
I like your attitude. I really do. I'm much the same way. I mean, look at the things I've received from places that are supposed to be inflexible and rude just by, God forbid, treating the person who is on the other side of the counter like a human being! Let's see, you're not supposed to get operational upgrades on UAL? In the past two years, I've gotten three -- one of which was an upgrade on my birthday from New Zealand to DC. And I've walked away with bottles of wine and champagne, and I've received "apple juice" or "cranberry juice" in coach. At the hotel I am staying at, because they had a problem with the high speed internet connection in the room that I was staying at, they upgraded me to a suite -- without me asking.
Was I entitled to these things? No, I was not. But I got them. Why? Because you reap what you sow. If you want to act in a confrontational way, you will get one. But if you go in, just calm and collected and polite, you'll often get more than what you hope for.