<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jwhite4:
What happened between, "No, they are all sold out" and "voila, nice suite for the entire week."? I'm sure at this point you were glad to have the upgraded room, but playing devils's advocate, when you first asked, either the agent: a) lied flat out to you about availability, or b) was incompetant about not taking the extra 90 seconds (?) or so to check for availability.
The next time you ask for an upgrade and the answer is no, you have to ask yourself, a) is there really no availability, b) does the agent not know how to check for availabiltiy, c) did I not say the right things, or send out good vibes, to get the agent to try to find an upgrade for me?
Jeff</font>
I totally agree with you - I believe that the initial answer "we are sold out" was most likely a lie - and possibly in keeping with an unwritten policy. Since I can't control their initial response (lie) the question is "what is the best approach to deal with it".
I wasn't polite because I thought it would work best - I was that way because it is the way I am - and if they didn't have a suite it wasn't a big deal. But, in light of the result, it seems like it might also be the best approach.