<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by VolleyballFerd:
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Upon checkin, I asked "are there any suites available" and was told no, they are all sold out.
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He continued checking his computer, and voila - assigned me a nice suite for the entire week.
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What happened between, "No, they are all sold out" and "voila, nice suite for the entire week."? I'm sure at this point you were glad to have the upgraded room, but playing devils's advocate, when you first asked, either the agent: a) lied flat out to you about availability, or b) was incompetant about not taking the extra 90 seconds (?) or so to check for availability.
The next time you ask for an upgrade and the answer is no, you have to ask yourself, a) is there really no availability, b) does the agent not know how to check for availabiltiy, c) did I not say the right things, or send out good vibes, to get the agent to try to find an upgrade for me?
Jeff