I'm a desk clerk at a business hotel in a small market. (Sounds like the opening of Penthouse letter....) Anyway, my personal experience is that as soon as someone (elite member or not) starts "demanding" something that is not spelled out, their chances of getting that something become inversely proportional to the amount of noise they make. We will bend over backward to make our guests comfortable and happy, but don't be coming at me with "I deserve better treatment than those people because I'm elite". All of our guests deserve the same treatment, some just qualify for different amenities. If you qualify and I have it available, you get it. If it's not available, shining your butt at me isn't going to make it available.