<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by lisadiamond:
If HHonors didn't promise Diamond members breakfast vouchers, I wouldn't have expected one at my most recent stay at the Reno Hilton </font>
From a FT perspective, if the threads concerning the Reno Hilton had instead discussed a Starwood property, the Starwood Lurker would have been all over the situation and promptly told us the steps being taken toward service recovery. Starwood cares about its loyalty program's members. What about Hilton HHonors? It has a disobedient child (or step-child as Park Place Entertainment claims to be) and apparently prefer to ignore its inappropriate behavior, which means it is approving of and reinforcing it.
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