<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Doppy:
Here are my thoughts:
(1) A lot of airlines, hotels and car rental company agents are not well versed in the rules. Often I find myself ignoring them when they explain false rules, or trying (not always with sucess) to explain the correct rules to them. This is extremely frustrating.
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Worst of all, those who don't know their business often take the greatest umbrage: 'Are you telling me I don't know my own business/job??'
As others have posted, I hang up & call again, hoping for another agent.
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