Its no mystery, my "sense of entitlement" is borne by the published benefits of the particular loyalty programs to which I belong. If HHonors didn't promise Diamond members breakfast vouchers, I wouldn't have expected one at my most recent stay at the Reno Hilton, aka Hilton's Hotel from Hell. Having been in the hospitality industry myself, I understand that some guests are overbearing jerks. And I stress, my experience at most Hiltons is uniformly positive. I believe the point of this thread whether or not we have false expectations when we ask for benefits that the loyalty programs promise us.