I stayed at the Conrad in Singapore for my 2nd time. I am Hilton Gold. On the stay, I stayed on an award ticket. Got upgraded to the executive floor. Everything was impeccible & delivered as promised. Will recommend the Conrad without hesitation! Once last year, I stayed at a Hilton & received an inferior room with no breakfast. Asked nicely for upgraded room with breakfast, said can't upgrade because you did not pay "rack" rate. To keep the peace, I did not argue & politely complained later. Got a coupon for 50% off rack rate for a future stay at that hotel. Gave the coupon away on FT as a new member of FT.