<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LemonThrower:
I think you are entitled to something--there is nothing "false" about it--but it doesn't entitle you to act like a jerk. I thing Efrem's post strikes the right balance.</font>
I'd have to agree with this. If you encounter a difficult or uninformed employee, I'd try to escalate it politely. If that doesn't get you anywhere, write a nice letter and try to get your benefits on the back end of the trip. Social etiquette still applies when you feel you've been done wrong me thinks.