<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by onedog:
When I alter my behaviour (stay with HHonors instead of SPG) because HHonors promises me free breakfast with every stay, then I expect a free breakfast every time I stay at an HHonors property. It is not because of a false sense of entitlement that I want that breakfast, it is because HHonors promised it to me. When a front desk morom then says to me that "oh, we don't do that for HHonors members", then HHonors is not fulfilling their part of the bargain.</font>
You are right. And as long as you are not a jerk about it, I have no problem with you reminding the folks that they're supposed to provide that to you.
The problem is that some folks think they deserve things that they are NOT entitled to. And they are jerks about it. That makes things very difficult for folks like you and me, who only want what we're supposed to get! Think of it this way -- if some butthead has just *****ed at you because he didn't get something he wasn't entitled to, what are you going to think when someone else comes up to you with a request, even if it's a reasonable one. As hard as you try, you're human, and you're going to be thinking in the back of your mind, oh, God, not another one.