Here's a (3)-

(3) Way too many people have a "get something for nothing" attitude towards the travel industry. People are just waiting for something to go wrong so they can complain about it to get something for free. This is a very widespread attitude. Part of it probably comes from the nature of the travel industry - with frequent traveler programs it's easy to get and ask for some bonus points/miles. And with air, car and hotel companies it's easy to expect or ask for an upgrade, whether or not it is deserved.

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