Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA LT Platinum, AS, UA Premier Silver, DL, HHonors Gold, Marriott LT Titanium, Hyatt, IHG Platinum
Posts: 4,723
At many hotels, I feel the issue may be one of training rather than the hotel not being willing to give what they should. Other times it is the front desk staff simply forgetting some things (this too may be a training issue).