FlyerTalk Forums - View Single Post - Nightmare at DCA
Thread: Nightmare at DCA
View Single Post
Old Jun 19, 2007 | 8:25 pm
  #288  
dhuey
A FlyerTalk Posting Legend
Community Builder
Community Influencer
All eyes on you!
25 Years on Site
 
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 60,674
Originally Posted by fly-yul
...The correct thing to have done in this case is for the LEO to have said "Ma'am that's not a nice thing to have done. Have a nice day"...
No, this might have hurt Emmerson's feelings, and would have thus been an abuse of the LEO's authority. I think the correct response would have been, "I'm sorry the stress of this situation caused you to spill the sippy cup, ma'am. It's our fault completely. Please forgive us; we'll try harder next time."
dhuey is offline  
Reply