I think sometimes people are confused by what they are
supposed to receive, and what they
think they are supposed to receive.
If you patronize a program (hotel, airline, car, Subway sandwhich shop, whatever)
which promises you something in return for your loyalty such as a free sandwhich after buying 12 sandwiches, then when you fulfill your part of the deal (by staying 100+ nights with a hotel chain or by buying that 12th sandwhich when you really wanted tacos), you have a right to expect that the company offering the program will uphold their part of the deal and give you that room upgrade or free sandwhich.
But, some knuckleheads get confused between what they should receive and what they think they should receive as is seen by the story provided by mdtondy:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mdtony:
...Anyway, this butthead, who had dropped like $100 or so throughout the night, decides that he wants to ***** and say, look, I just dropped $100 here, you owe me.</font>
In this situation, I am assuming that mdtony never made a deal with the boozer that if he drops $100 in business, then he would continue to serve him booze past last call. The boozer had a false sense of entitlement just because he spent some $100 over the course of the evening. There was not a prior agreement and so there should not have been an expectation of more booze.
When I alter my behaviour (stay with HHonors instead of SPG) because HHonors promises me free breakfast with every stay, then I
expect a free breakfast every time I stay at an HHonors property. It is not because of a false sense of entitlement that I want that breakfast, it is because HHonors promised it to me. When a front desk morom then says to me that "oh, we don't do that for HHonors members", then HHonors is not fulfilling their part of the bargain.
[This message has been edited by onedog (edited 04-15-2002).]