A recent post on the Hilton board related an encounter with Reno Hilton management. When a Honors member insisted that the property live up to its commitments, the room manager commented that "HHonors members continually display a false sense of entitlement." Are we unreasonable when we demand what the various loyalty programs promise us? Its my experience that most times when I ask for an overlooked upgrade or other associated perk, the airline, hotel or car rental CSR has been very accommodating. But there have been times when I've met resistance, and at the Reno Hilton, outright hostility, when I've asked for the program benefits. I'd like to hear comments from other frequent travelers. Thanks

[This message has been edited by bizytraveler (edited 04-13-2002).]