Originally Posted by
LHrelate
christianj,
We had a lot of mail today, but yours wasn't brought to my attention. I'm in the process of setting up a dedicated e-mail form for FTers to use to reach me and will post the URL when it's ready. Until then, please remember to drop my name and refer to FT on the regular form.
Best,
An excellent service. Thank you.
Originally Posted by
Rambuster
Getting money back from LH is like squeezing blood from a stone ...
Last year it took me nearly 6 weeks to get my money back for a cancelled full fare C ticket.
Same with most airlines. Take ages to refund as a disincentive to pax buying up lots of tickets they don't need. Then again, in this case where airline is at fault I'd expect quicker than normal response (and some compensation for interest charges/loss of credit).