Yesterday flew KLM as usual AMS-GRU WBC and not a single FA who could speak Portuguese. This is yet another KLM flight to GRU without any announcement or crew who could speak the native language of the destination country.

I am fully aware that KLM's crew has a very good command of many European languanges: perfect English, German, or French. In flights to China and other Asian destinations KLM uses native crew to assist with language defficiencies.

However, GRU remains a black spot in KLM network. I hear complain after complain from my own witness and other colleagues that KLM operations in GRU never have a native speaker - although KLM is making excellent returns on GRU operations, which explains it will be the launching destination of KL B77W.

AF recently recruited 70 native Brazilian FAs to improve its service onboard. It is hime time KLM follows suit.

Rgs,